shopping_cart

Privacy Policy

Last updated: January 17, 2026

Introduction

This Privacy Policy describes how the HXMP Family, operated by CannaBusiness Development Inc. (“CBD Inc.”, “we”, “us”, or “our”), collects, uses, discloses, and safeguards personal information through the hxmphouse.com website and related services (the “Site”).

The HXMP Family is a trademarked wellness ecosystem, inclusive of HXMP House and affiliated sub-brands. All operations described in this policy are conducted within Canada and are governed by Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing or using the Site, you consent to the collection, use, and disclosure of your personal information as outlined below.

1. Who We Are

The HXMP Family is a registered trademark and consumer wellness brand operated solely by:

CannaBusiness Development Inc.
Canada
(“CBD Inc.” — the legal and operational steward of the HXMP Family)

All data stewardship, compliance, and privacy-related responsibilities are managed by CBD Inc. on behalf of the HXMP Family.

2. Information We Collect

We collect personal information necessary to operate the Site, fulfill customer orders, and communicate with users.

a) Information You Provide

We collect personal information when you:

  • Place an order
  • Subscribe to updates
  • Contact us through forms or customer service
  • Opt into SMS or email communications

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order history
  • Marketing preferences

Note: We do not store or process credit card numbers directly. All transactions are handled securely by Shopify and its integrated payment providers.

b) Automatically Collected Data

When you use the Site, we automatically collect:

  • IP address
  • Browser and device details
  • Pages visited and interaction data
  • Shopping cart status and session cookies
  • Time spent on the site and referral sources

This data is gathered using:

  • Shopify (storefront, session, and checkout tracking)
  • Google Analytics (site metrics and performance)
  • Meta Pixel (advertising, audience retargeting)

c) Marketing & Communication Data

If you opt in, we collect and store:

  • Your email address for newsletters and offers
  • Your phone number for SMS notifications
  • Cart recovery status (e.g., if you abandoned checkout)

You may unsubscribe or opt out at any time using provided tools.

3. How We Use Your Information

We use personal information to:

  • Process and deliver orders
  • Provide shipping and account updates
  • Respond to customer inquiries
  • Send promotional content (if consented)
  • Track analytics and improve site experience
  • Maintain records for legal and compliance purposes
  • Run retargeting ads on social platforms (Meta, Google)

We do not use automated decision-making tools that result in legal or significant effects on users.

4. Cookies and Tracking

The HXMP Family uses cookies and tracking technologies to enable site functionality and enhance your experience.

Cookies may be used to:

  • Maintain session and cart status
  • Personalize user experience
  • Collect analytics and traffic data
  • Facilitate secure checkout

Platforms that may place cookies on your device include:

  • Shopify (e.g., checkout_token, secure_customer_sig)
  • Meta/Facebook (for ad relevance and performance)
  • Google (analytics, Ads remarketing)

You can manage cookie settings in your browser. Essential cookies may not be disabled. We currently do not respond to "Do Not Track" signals.

5. Disclosure of Personal Information

We do not sell your personal information.

We may share your information with trusted service providers strictly for business purposes, including:

  • Shopify (website platform and secure transactions)
  • Third-party payment gateways (e.g., Shopify Payments, PayPal)
  • Shipping partners (e.g., Canada Post, couriers)
  • Google and Meta (analytics and ad targeting)

These partners are contractually bound to confidentiality and lawful handling of your data.

In the event of a business reorganization, merger, or acquisition, your information may be transferred subject to this Privacy Policy.

6. Where Your Data Is Stored

Data may be stored on servers located in Canada and the United States, depending on the technologies we use. By using the Site, you consent to this cross-border data transfer.

7. Your Rights

As a Canadian resident, you have the right to:

  • Request access to your personal information
  • Request corrections or updates to inaccurate data
  • Withdraw consent to marketing communications
  • Request deletion of your personal information (subject to retention obligations)

To exercise any of these rights, contact us at the address below.

8. Retention of Information

We retain personal information as long as necessary to:

  • Complete your transactions
  • Fulfill legal and regulatory obligations
  • Resolve disputes and enforce agreements

When no longer required, information is securely deleted or anonymized.

9. Security

We apply appropriate technical and administrative safeguards to protect your personal information, including:

  • Encrypted SSL connections
  • Secure Shopify checkout and data handling
  • Access controls and limited internal access

While we take these steps, no method of online transmission is 100% secure.

10. Children’s Privacy

This Site is not intended for use by individuals under the age of 13. We do not knowingly collect data from children.

11. Contact Us

To submit a request, ask a question, or raise a privacy concern, contact:

Privacy Officer
CannaBusiness Development Inc.
(On behalf of the HXMP Family)
Email: privacy@hxmphouse.com

You may also file a complaint with the federal privacy regulator:

Office of the Privacy Commissioner of Canada

12. Policy Updates

We may update this Privacy Policy from time to time. The current version will always be posted at hxmphouse.com/privacy with the date of last revision.